Frequently Asked Questions
1. Are your jewels handmade?›
Yes, every piece of jewelry is handcrafted in our workshop in Lecce, using high-quality materials and natural stones selected one by one.
2. How can I find my ring size?›
Check our Size Guide or write to us on WhatsApp: we can help you find the perfect fit in just a few minutes.
3. How should I take care of my jewelry?›
Avoid contact with perfumes, creams, and saltwater. Store your jewelry in its box after use and clean it with a soft cloth to keep it looking shiny.
4. What are the shipping costs and delivery times?›
Shipping is always free throughout Italy. Delivery takes 2–5 business days. For some artisanal or custom products, shipping times may vary slightly. All shipments are trackable and insured.
5. Can I return or exchange a piece of jewelry?›
Yes, within 14 days of receipt, provided the jewelry has not been worn or customized.
6. Can I request custom jewelry?›
Certainly! We create custom pieces based on stone, metal, and design. Contact us for a personalized quote.
7. Are the stones natural or synthetic?›
We only use 100% natural stones, selected for color, clarity, and brilliance.
8. Do you have a physical store?›
Yes, we are located in Lecce at Via Salvatore Trinchese 134/A and in Bari at Via Andrea da Bari 71/A. We look forward to seeing you so you can view our artisanal collections in person.
9. Will I receive the jewelry in gift packaging?›
Yes, every purchase arrives in elegant gift packaging, with a certificate of authenticity included.
10. How can I contact you?›
Write to us on WhatsApp Business, via email, or through the contact form on our website. We are happy to help you.